Questions about changes and cancellations
+ I have made a reservation, but my personal details are incorrect. How do I correct them?
Please contact us via info@vakantieparkdegrootevliet.nl or on +31 (0)228-583229 (regular call charges apply). We are here to help you.
+ How do I change the number of pets in my reservation?
Please send an e-mail to info@vakantieparkdegrootevliet.nl and state your booking number and the number of pets that you want to bring extra (or have decided to not bring along) in the e-mail. Bringing additional pets is allowed on request. It all depends on the size of the rented accommodation and the size of our pet(s).
+ I want to add or remove a travel companion. How do I do that?
Please send an e-mail to info@vakantieparkdegrootevliet.nl and state your booking number and the number of guests that you want to add (or remove) in the e-mail.
Based on this information, we will recalculate the total price of your stay. You will also receive an adjusted invoice from us by e-mail. Did you add a travel companion? In that case, you can pay the amount that has been added using the link in the e-mail. Are you removing a travel companion and did you already pay the full amount? In that case, you will receive a refund from us on arrival at the park.
+ I would like to cancel my reservation. How do I do that?
Please send an e-mail to info@vakantieparkdegrootevliet.nl. However, we do charge a cancellation fee, depending on the arrival date and time of booking. The costs for cancellation are 50% of the total travel sum when you cancel up to 28 days before the arrival date. If you cancel within two weeks after booking, we charge an administration fee of €25.00. If you have already paid the deposit, the cancellation costs are equal to the deposit. Is the arrival date less than 28 days away? In that case, you pay 100% of the total travel sum. Please refer to our terms and conditions for more information.
+ How do I take out cancellation insurance?
You can take out cancellation insurance after completing your booking, via the link in the confirmation e-mail. We offer an affordable cancellation insurance in collaboration with RecreatieVerzekeringen.nl. This insurance policy reimburses your travel sum in the event that you have to cancel or terminate your stay early.
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